More than 48 hours' notice: no charge. Change or cancel freely.

Less than 48 hours' notice, or a missed appointment: a fee of 75% of the booked service price, capped at $200. At that notice the reserved time is very rarely filled.

Illness: if you are unwell — or caring for a dependent who is — the fee is waived, provided you telephone the clinic as soon as you know, and before your appointment time. This waiver is available up to three times in any twelve-month period. Please do not come in with a contagious illness, an active cold sore in the treatment area, or a fever. We would far rather rebook you than treat you when your skin is compromised.

We treat for the remainder of your booked time and charge the full booked amount. If more than 15 minutes of a 30-minute appointment has passed, we may need to rebook you and the missed-appointment fee applies.

Yes. Electrolysis is the only method the FDA recognizes as permanent hair removal. Laser is classified as permanent hair reduction, which is a meaningful difference.

Yes, somewhat. It's a distinct pinch, repeated. Most people describe it as very manageable, and it varies a lot by area — the upper lip is more sensitive than the legs. Topical numbing helps considerably, and we'll work with you on pacing. Nobody has to tough it out here.

Let the hair grow for 2-3 days in the treatment area — no tweezing or waxing. Come hydrated, and try to have limited sun exposure 48 hours before treatment. If you use retinoids or Tretinoin, please discontinue use 2 weeks before starting. We'll send an intake form to complete before you arrive.

It depends on the area, density, and your hormones. Ranges are on our services page, and we'll give you a specific estimate at your consultation.

Laser targets pigment, so it works on dark hair and can't see blonde, red, grey, or white hair at all. It treats many follicles at once, so it's faster, but it thins rather than finishes. Electrolysis treats each follicle individually regardless of color and removes it for good. Many people use laser to reduce density first and electrolysis to finish — and if that's the better path for you, we'll tell you.

Typically every 1–4 weeks at the start, spacing out as the area clears.

No — please don't. Tweezing and waxing pull the hair out and disrupt the growth cycle we're working with, which makes treatment take longer. Shaving is completely fine, but we ask that you let the hair grow for two to three days before your appointment.

Not when it's done properly. Technique, appropriate settings, and aftercare matter, which is why training and experience are worth asking about at any clinic. Expect temporary redness and small bumps for a few hours to a couple days.

Both very common reasons people come to us. Electrolysis works well for hormone-driven growth, though ongoing hormonal activity can mean new hairs appear over time.

We don't bill insurance directly — very few electrologists in Washington can. We do provide superbills with our NPI and the appropriate codes so you can submit for reimbursement, plus treatment plans for prior authorization. More on insurance.